IMPORTANT POLICIES

First of all, thank you for choosing Ebb & Flow Bodywork for your bodywork needs. Please note that all policies below are created with respect for both myself and my clients. As a self-employed service provider, I do not receive an hourly wage. If I don’t perform a service, I don’t get paid. With that being said, I humbly ask that you adhere to all of the policies listed below. Thank you for your understanding.

CANCELLATION POLICY

I respectfully ask that you provide a minimum of 24 hours’ notice for any rescheduling or cancellation requests. If you cancel within 24 hours of your scheduled appointment, the card on file will be charged 50% of the service booked. I understand that emergencies can arise and illnesses can occur at inopportune times. If you have a cough, fever, known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment, please cancel your session. For members, you will keep your credit, but your card will still be charged 50% of the service booked. Failure to pay will prohibit you from booking any future visits at Ebb & Flow Bodywork.

LATE ARRIVAL POLICY

I ask that you arrive at least 5 minutes prior to your appointment time to allow time to settle in, use the restroom, and have a brief check in. I understand that situations may arise that cause you to be late. If this happens, please notify me via text so I can do my best to accommodate you. Arriving late may result in a shortened session so that your appointment still ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return, I will do my best to remain on time. If I am running late, I will either add time to your session or adjust the service charge accordingly.

NO SHOW POLICY

Please keep in mind that I will not consider you a no show if you call to tell me you won’t be able to make your appointment before your scheduled start time. This would be considered a late cancellation & you will only be charged 50% of the service(s) booked. If you do not show up to your scheduled appointment, you will be charged 100% of the total price of the service booked. Failure to pay will prohibit you from booking any future visits at Ebb & Flow Bodywork. 

INAPPROPRIATE BEHAVIOR POLICY

Bodywork is for relaxation and therapeutic purposes only. Any sexual insinuation, joke, gesture, conversation, or request will result in the immediate termination of your session and refusal of any future services. Full service fees will be charged, regardless of session length. Please treat your bodyworker with respect and dignity, and you will be treated the same in return.

BOOKING POLICY

NEW CLIENTS: Online booking is required for all new clients. You must save a card on file and pay a 50% deposit of the service booked to book an appointment. You will have the option to prepay in full, but it is not required. The remaining balance will be due after your session. Payment can be made by card, cash, or Venmo.

RECURRING CLIENTS: You may book online, in person, or via text. Booking is not available over the phone. All clients are required to have a card on file at all times. Payment can be made by card, cash, or Venmo.

MEMBERS: Your credit will be applied at checkout. If no credits are available, the card on file will be charged unless otherwise specified.

AGREEMENT POLICY

Please do not book if you don’t agree with these policies. You’ll be required to agree and sign to all the policies listed above on your intake form prior to your initial appointment.